Brian Doyle

Brian Doyle

@bnhdoyle

Followers268
Following168

Helping successfully lead all 5 generations in the workforce; speaker, author, advisor #RDU

Raleigh, NC
Joined on July 09, 2009
@bnhdoyle Statistics

We looked inside some of the tweets by @bnhdoyle and found useful information for you.

Inside 100 Tweets

Time between tweets:
2 days
Average replies
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Tweets with photos
10 / 100
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Fun Fact

@RealTimeWWII, a Twitter accounted created by Oxford history graduate Alwyn Collinson, narrates World War II on Twitter in real time; all the tweets are manually written, with no script used.

A8: Might be overused, but @Zappos clearly has CX in mind when they sell. It permeates the entire organization, best I can tell. #CXChat

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A6: If we can articulate how #CX improves the sales process (and closes more deals), #sales will be more supportive of CX initiatives. #CXChat

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A2: Unfortunately, often times CX is considered a "home office function" and doesn't have the interaction with sales it should. #CXChat

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A1: Sales is where the rubber meets the road with customers. It's often the first, middle and last touch point for each customer so having a great #CX matters ... a lot. #CXChat

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Hello! Brian's here, back from 9 straight weeks of travel ... happy to be back #CXChat

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In case you missed it , here's our chat with @StanPhelpsPG and his co-author @bnhdoyle as we talked about Gray Goldfish , the latest in the Goldfish series of Best Sellers https://tv.troolsocial.com/e86-stan-phelps-and-brian-doyle/ …

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Vendavo
a month ago

Quoted @bnhdoyle

Fantastic audience at the @Vendavo conference last week! Honored that I had the opportunity to share some thoughts on how to empower your sales team to enact your pricing strategy. To earn higher profits, the key is pricing and sales teamwork. #pricing #sales

Fantastic audience at the @Vendavo conference last week!  Honored that I had the opportunity to share some thoughts on how to empower your sales team to enact your pricing strategy.  To earn higher profits, the key is pricing and sales teamwork. #pricing #sales

Thank you @bnhdoyle - great #pricing and #sales discussion!

Awesome crowd at #PPSVEGAS19 for our Pricing with a new Perspective workshop! Appreciate all the positive feedback! @HoldenAdvisors 

This is them quantifying the value they deliver customers.

Awesome crowd at #PPSVEGAS19 for our Pricing with a new Perspective workshop! Appreciate all the positive feedback! @HoldenAdvisors This is them quantifying the value they deliver customers.

Fantastic audience at the @Vendavo conference last week!  Honored that I had the opportunity to share some thoughts on how to empower your sales team to enact your pricing strategy.  To earn higher profits, the key is pricing and sales teamwork. #pricing #sales

Fantastic audience at the @Vendavo conference last week! Honored that I had the opportunity to share some thoughts on how to empower your sales team to enact your pricing strategy. To earn higher profits, the key is pricing and sales teamwork. #pricing #sales

Second day keynote at the International Society of Primerus Law Firms Global Conference. Today I shared the latest in the Series. Gray Goldfish, coauthored with @bnhdoyle examines how to effectively lead across the five generations in the workplace. Big t…

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25 #CX examples you may not be aware of. #customerexperience

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Your business may be hemorrhaging cash. Here's how to stop it. "Stop the Revenue Bleeding" https://blog.holdenadvisors.com/stop-the-revenue-bleeding … #pricing #profit

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A7: Depending on place in your organization's hierarchy, a CX pro should at least be involved in improving the #CX and customer-centric culture. If more senior, they should be moving the #EmployeeExperience needle as well. #CXChat

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A5: One place to start is understanding how things work today. #CXChat

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A4: It's probably close to 50/50. #CX pros need hard skills to understand data, need soft skills to understand customer pain and tell customer story (with data). #CXChat

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A3: #CX pros definitely need to be data focused. Seat-of-the-pants decision making (especially for big initiatives like CX) can lead to failure. #CXChat

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A2: Change Mgt and customer empathy @EJEngwall @GAdv_LyndonFile, for sure! #CXChat

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A1: #CX pros need to be able to do math. Before/after analysis with statistical significance and know their way around a spreadsheet. #CXChat

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Brian's back from a travel-induced hiatus. Missed this! #CXChat

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